Please note that we cannot accept returns or exchanges due to customer convenience.
We accept returns and exchanges due to product defects within 10 days after the product arrives. We will bear the shipping cost.
■ About returns due to customer's convenience
Please note that due to the nature of the product, we cannot accept returns or exchanges due to customer's convenience.
■ About returned goods when there is a cause in our company
We pay close attention to quality control, but if you receive a product that is different from the one you ordered, or if there is a quality problem such as damage or damage to the product, we apologize for the inconvenience. Please contact us within 3 days.
We will bear the shipping and handling charges for returned goods.
* If you wish to receive a refund ...
After confirming the arrival of the returned product, we will transfer it to the specified account within 3 business days.
* If you wish to ship a substitute product ...
We will ship within 3 business days after confirming the arrival of the returned item.
[Contact information regarding returns]
Email address: firstname.lastname@example.org
Store business hours: 9:00 to 18:00 (closed on Saturdays, Sundays, and holidays)
Inquiry reception hours: 9:00 to 18:00
Store holidays: Every Saturday, Sunday and public holidays
Mail order regular holidays: Every Saturday, Sunday and public holidays, orders are accepted 24 hours a day. We are closed for shipping and inquiries.